Store Policies

Shopping Online Versus In-Store

Please be aware that Online vs. In-Store products’ availability and/or prices do not necessarily match due to different promotions and options. If ordered items are out-of-stock or on back order, your item will be placed on hold until the item is back in stock or you will not be charged for the items.

Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses Nationwide and United States.

We also accept orders from international customers by phone with terms and conditions that apply according to the FDA regulations.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on weekends.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Please Note Canada Post is on strike, therefore delivery time may take longer than usual.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 416 488 2600 and ask for the shipping department.

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at 416 488 2600 and ask for the shipping department.

 

Shipping Information

Shipping and delivery times may vary due to item availability, processing time, carrier shipping practices, delivery location and method of delivery. Shipping date generations are estimations only and not guaranteed. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Local:

Smith’s Pharmacy offers free local delivery for orders of $50 before taxes.

Local Toronto Boundaries:

  • NORTH – Steeles Avenue
  • SOUTH – Bloor Street
  • EAST – Don Valley Parkway
  • WEST – Allen Road
Orders below $50 will have a local delivery charge of $5.00.

Nationwide:

Free GTA delivery with purchases of $150 or more before taxes.

Free Delivery within Canada of $250 or more before taxes.

Orders below the specified amount will have the shipping charge of $14.99.

USA/International*:

Shipping to the USA will be charged a flat rate of $27.00.

International shipping rates outside the USA will be determined by Canada Post and will be calculated depending on the buyer’s location.

Smith’s Pharmacy provides international shipping according to the destination FDA policy. Refusals by customs based on FDA policy, costs will be the buyer’s responsibility.

 

We deliver on weekdays between 5 -8pm. For any inquiries about shipping methods and prices please contact the shipping department at 416 488 2600 or toll free (800) 361 – 6624 or shipping@smithspharmacy.com

 

*We are only authorized to ship medications within Canada, with a prescription from a licensed Canadian Physician.